The Managing Director ensures that all employees are made aware of the need to meet customer, statutory and regulatory requirements, and that all the necessary resources are made available to meet these requirements.
Customer needs and expectations, as regards product / service quality criteria / specifications, and delivery date of product / service, are determined at the time of taking / accepting the order, in the knowledge that all their requirements can be and will be fulfilled to ensure customer satisfaction. Due consideration is given to product / service, regulatory and legal requirements at the time of making such commitments to the customer.
Facilities / Infrastructure
Management provides suitable equipped workplaces with appropriate production equipment, storage, materials handling, administration facilities, hardware, software and necessary information / supporting services.
The working environment is maintained in compliance with all applicable legislation, personnel working conditions and necessary requirements, to achieve product conformity as regards quantities, quality and storage.